Service Design Lead
As a Designer in the Office of Design & Delivery, I served as an expert and educator in my discipline. Establishing new practices that could work across departments, as well as providing guidance and training for the public and city staff. We worked to improve a wide range of city services: including researching and redesigning Austin's permitting processes, prototyping ways to change behaviors around police oversight and creating city-wide standards for service design, web development, and user research.
Project Details
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